Shipping policy
SHIPPING POLICY — ORLOGIO
Effective from October 2025
Shipping Charges
We offer free shipping on all orders delivered within the United Kingdom and the European Union.
Taxes
All product prices displayed on our website already include applicable taxes.
Order Processing & Shipping Times
Processing Time:
Orders are processed within 1–2 business days (Monday to Saturday) at our fulfillment location:
Largo das Teixugueiras 193, 4815-474 Braga, Portugal
Transit Time:
Standard transit time is 3–5 business days (Monday to Saturday).
Estimated Delivery Time:
Most orders arrive within 4–7 business days, depending on the destination and carrier availability.
We aim to begin handling your order as quickly as possible once it is placed.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You may use this tracking number to follow your delivery in real time.
Delays & Exceptions
While we do our best to ensure timely and reliable delivery, certain external factors may cause unexpected delays, including:
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Severe weather conditions
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Customs processing (when applicable)
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Carrier disruptions, strikes, or logistical issues
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Other unforeseen events beyond our control
If a significant delay occurs, we will contact you promptly with updated information.
Returns & Exchanges
If you experience any issue with your order or wish to request a return or exchange, please refer to the Returns & Exchanges Policy available on our website.
Our customer support team is always available to assist you:
📩 info.orlogio@gmail.com